By Megan Mathias Last week, Jorrit de Jong and I attended the BIOA conference, at the kind invitation of the Public Services Commissioner for Wales (and now Chair of BIOA), Peter Tyndall. We put a simple question to the gathered Ombudsfolk: are you doing enough to ensure the patterns of bureaucratic dysfunction you observe in […]

By Megan Mathias, 16th May 2010 Last week, I was invited to present the Kafka Brigade to the executive Masters of Public Administration (MPA) programme at Cardiff Business School. The Kafka approach is – and will always be – a work in progress, and it was a great opportunity to reflect on what has worked […]