The Kafka Button is a hotline which enables people to report frustrating bureaucracy – and be confident that action will follow. A specialist team is linked to the hotline (often for a defined period of time) and is responsible for tackling both the symptoms and causes of the reported bureaucracy.
Before deploying the Kafka Button, we work with clients to determine how it will work. Is it a hotline for employees only, or can staff in partner agencies press the Kafka Button as well? What about citizens? What information will be needed when people press the Kafka Button? What happens then? How quickly can action be taken, and what can we guarantee will be done?
The Kafka Brigade also trains the specialist team responsible for addressing the problems raised. Firstly, they are trained in diagnosis, enabling them to analyse dysfunction rapidly; secondly, we share a number of techniques to galvanise change and to drive through delivery. This team is then authorised to work across all relevant organisations to address bureaucratic dysfunction – and reports directly to senior executives and politicians.