Here at the Kafka Brigade, we are united in our mission to tackle bureaucratic dysfunction.
You’ve probably experienced bureaucratic dysfunction yourself – for example, have you ever tried to access a service and simply couldn’t get what you needed? It’s frustrating for you, and it’s unlikely the experience contributed much to the organisation’s purpose either. When it happens for vulnerable people, and when it prevents policy ambitions from being realized, bureaucratic dysfunction has far more serious implications.
We define bureaucratic dysfunction as a mismatch between people’s capacity to benefit from services or comply with rules, and the institutional capacity to deliver services and enforce regulation. This definition guides all our work. We are firm believers in the importance of bureaucracies, but we believe they can – and must – work better.