By Megan Mathias

Last week, Jorrit de Jong and I attended the BIOA conference, at the kind invitation of the Public Services Commissioner for Wales (and now Chair of BIOA), Peter Tyndall. We put a simple question to the gathered Ombudsfolk: are you doing enough to ensure the patterns of bureaucratic dysfunction you observe in services are constructively addressed? Isn’t it frustrating only to report such patterns, rather than to confront them in collaboration with public service agencies? The message seemed to hit home, if the evidence of the numbers keen to speak with us afterwards is any measure! If anyone is interested in how it can be done, please do get in touch…